Return & Exchange

If for any reason you are unhappy with any items purchased through our website, please call on 01737 226354 or email, within 14days of purchasing your order, and we will happy to arrange a refund or exchange.

Please ensure that all goods are in sellable condition and products must be returned in its original condition and packaging.

We do not recommend colouring or using silver shampoo on any human hair products as they have all been through a harsh chemical process.

If you do decide to go ahead and colour the hair, all guarantees are voided and we will not accept the returned product.

If we think that the hair is faulty as you have made a change to the original condition of the product, We will refuse refunds of the returned product.


Order Cancellation: Pre-Shipment

If you wish to cancel an order , please do so immediately via telephone or via email. Cancellations made via email will be timed at time of reading, not sending or receipt. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order at any  time after it has been dispatched but no later than 7 working days after the day you received the product . please call or email with your purchase details .